What if my child is sick?

Unfortunately FLUX cannot admit sick children to our clubs; this is to prevent contagious illnesses from spreading to other children and staff. However, your child may be permitted to attend if you bring a doctor’s note certifying that he / she is no longer contagious. All prescribed medication, along with detailed instructions and signed permission forms (available on-line) should be given to the manager or appointed First Aider before morning registration. If there are any difficulties please arrive early to discuss them with the manager. In the matter of medication there must be clear communication.

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What if I want to cancel?

We understand that sometimes unforeseen issues arise and you may need to cancel. If you must cancel for any reason it is best to notify us right away. If the cancelation is 30 days or more before your child’s scheduled arrival, only a £10 administration fee will be lost. If you cancel 15-29 days before your child’s arrival, you must pay 50% of the total fee. If you cancel within the 14 days of your child’s arrival date or after their arrival, you must pay the full amount owed.

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What if I need to collect my child early?

That is not a problem, but to comply with our policies and procedures, you must call first to confirm. FLUX will not be able to issue refunds for early collections. If a younger child is to go home by his or her self, we need to have this request in writing.

If a child is to be collected by another person other than that shown on the booking form, written confirmation must be given to the manager in advance.

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Do you accept younger siblings?

The activities at FLUX have been specifically designed for children within the 10-16 year old age group. We are currently working, however, to expand our reach in the future to children of younger age groups.

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Can I change the days booked?

Subject to availability, we will do our utmost to accommodate you and change your days booked. There will, however, be a small administration fee of £10.

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What if my child is unhappy at FLUX?

If your child is experiencing any problems, please do not hesitate to get in touch. The welfare and happiness of our young visitors is paramount to all of the FLUX team. All of our staff have been fully trained in mentoring, integration and anti-bullying techniques to ensure that your child will have the best experience possible.

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Can I pay cash on the day?

No. All payments must be made at the time of booking. This allows FLUX to make arrangements for the specific capacity.

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How does FLUX ensure my child will be healthy and safe?

What about children with disabilities?

It is FLUX policy to include every child / young person in every activity feasible, for this reason we ask that parents / guardians share all information regarding their child’s disability. This will allow us to carry out further risk assessments on activities and if necessary bring in specialist care. Please note however, if a solution cannot be met, then we will offer an alternative but equally exciting activity for your child to participate in.

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What about Safe-Guarding Children?

FLUX staff have been trained to treat cases of bullying and abuse very seriously. Any disclosure is recorded; and in conjunction with FLUX’s Safe-Guarding the Child Representative, the matter is confidentially discussed with the Local Authorities Representative.

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What if I have payment issues?

All payment issues may be directed to the main office by phone or email.

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What if my child has trouble mixing with the other children?

To prepare your child for FLUX, please try to encourage him / her to participate in all programmes available. Our staff keep a close eye on every child and if it appears that he / she is not engaging or interacting with other children, they will do what they can to integrate the child in to all events and activities.

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Do I need to bring anything on the day?

If you have not emailed in your child’s medical form, you must bring it on their first day.

Pack lunch, please ensure that your child has an adequate amount to eat for the day, remember that they will be active for a large portiono of the day and will need plenty of fuel. With that in mind, don't forget some snacks for the morning and afternoon break. However, please note that we do not allow sticky sweets or chewing gum on site. All the children will have access to refreshements: water and juice throughout the day.

Even though this is England, we do on the occasion have sunny weather, so please pack plenty of sun block to prevent any sore red faces. Indeed this is England, so rain is very probable, so a waterproof jacket is always advisable. Upon payment all parents will receive a booking confirmation with a unique booking reference number by email or post. Please ensure you bring this with you on your day of registration as no child can be accepted without it. All children / young people must bring some form of identification, either an original or a photocopy for registration.

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What if my child doesn’t know anyone at FLUX?

Many of the children and young people that come to FLUX don’t know anyone in the beginning; this is why we ensure that lots of the activities are group and teamwork related. From our experience children / young people make friends very quickly in this fun and fast moving environment. We want everyone to have a great time and making friends is a huge part of that experience. If your child is shy, please let us know and we will endeavour to keep an extra eye on them. Please tell us anything that you feel may help us, to make your child more comfortable.

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What can my child and I expect from the FLUX club experience?

We are passionate about giving children and young people the new challenges, activities and fun they deserve. Through our programmes of activities we will endeavour to engage children and young people by:

• Introducing children to new and original experiences and cultures.
• Inspiring and empowering them to achieve success in whatever they do.
• Building their confidence through positive encouragement and participation.
• Using the activities to subtly and gently educate them.
• Stimulating their minds and exercising their bodies.
• Providing a safe, secure environment where they feel free to enjoy themselves.
• Giving them a real choice and a say in what they do.
• Exceeding their expectations in everything we do: from activities to meals, mentoring to achievement.
• Motivating them to want to come back and do even more the next day.

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